Risk Management

Reduce risk and fraud in your business, with the support of your staff, by being proactive.

In an ever-changing world where it sometimes seems you need to keep one step ahead of the bad guys, HSM Group has developed a portfolio of services to combat and pre-empt potential loss to your business.  Whether you need training yourself or you want to prepare your team to meet the demands of your industry related challenges, HSM can provide tailored solutions to help you maintain control.  It pays to be proactive.

We can help you manage risk in your business.

HSM can help you with conflict resolution techniques where two or more parties need to find a peaceful solution to a disagreement between them. The disagreement may be personal, financial, political or emotional. When a dispute arises, often the best course of action is negotiation.

Taking a proactive approach to loss prevention will help you identify potential loss areas before they become a problem and allow you to implement procedures and systems to prevent merchandise loss. HSM can conduct audits and investigations of employee activity and assist in developing policies, procedures and systems for safeguarding assets.

HSM Group can provide investigation and forensic services to retail and commercial, legal or private clients throughout New Zealand.  Our ethical stance is consistent and is the foundation for our entire approach, ensuring we remain impartial, report the facts and operate within the current legislation and regulations.

Engaging mystery shoppers as part of your quality assurance process in your business is a great way to evaluate your staff and your systems for a higher level of overall customer satisfaction.  We can tailor quality assurance methods to your specific needs and requirements.

Adrian Rees – New World Taihape

We have been extremely pleased with high level of service provided by HSM Group for all our security needs from the installation and servicing of the CCTV, Access Control to the monitoring of our security systems.

We found that HSM Group provides exceptional value for the work they deliver. The technicians’ knowledge and professionalism has gone beyond our expectations. As always, the level of communication and follow up by HSM Group is greatly appreciated.

Adrian Rees, New World Taihape

Alison McKimm – Big Save

Since 2007, Big Save Limited has been using the services of HSM Security Group on our Hastings and Napier sites.  We have also used HSM Security to supply electronic doors and gates and to install fire compliance systems. At all times we have found Matt Stevenson and the HSM team to be professional and helpful. They carry out the security function in a  business like a manner and respond promptly to our changing needs. I would highly recommend the HSM Security Group.


bigsave

Alison McKimm
Big Save Limited

Stephen Ricketts – Mitre 10 Mega

I wish to acknowledge my thanks for a job well done on the recent build of our new Mitre 10 Mega store in Hastings. Your pricing was competitive and the quality of the equipment and workmanship was excellent. The size of the store at about 11,500 m2 is large, and the timeframe we allowed for its completion was relatively short, but your firm managed the project efficiently and in a timely manner, enabling us to open at our predetermined time.

At all times the cooperation between yourselves, the other contractors on site and with us was exemplary. This was a major project for us, but it was made easy because of the approach you and your team took. We have now moved all of our work at our other local sites into your care, because of your clear expertise and ability in this area. Many thanks.

mitre10

Stephen Ricketts
Mitre 10 Mega

Sandy Anderson – Principal, Arthur Miller School

The staff are extremely pleased with the prompt attention to any call outs and the follow up which has been undertaken by the firm. We are particularly pleased with the service HSM provide and I would recommend their services to other schools. Matt Stevenson goes the extra distance to ensure customer satisfaction.

school

Sandy Anderson.
Principal, Arthur Miller School

Martin Genet – Principal, Peterhead School

On behalf of the school, I am writing to express our appreciation for the excellent service we have received since taking up the contract with HSM.

school

Martin Genet.
Principal, Peterhead School